Skip to Content


Privacy Policy


Last updated: 2/11/2025


1. Introduction

This Privacy Policy explains how Neo Service Management SRL (“Neo Service”, “we”, “our”, or “us”) collects, uses, and protects the personal data of users of our website and services, including our cloud platform Neo Cloud.

We are committed to safeguarding your privacy and ensuring that your personal information is protected in accordance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

Company details:

Neo Service Management SRL

BE0797.579.035

H. Vergelslaan 25, 1700 Dilbeek, Belgium

Email: roger.vb@neoservice.be


2. Data We Collect

We collect and process personal data only as necessary for providing our services and fulfilling contractual or legal obligations. This may include:

  • Identification and contact data: name, company name, email address, phone number, billing address.
  • Account data: login credentials, user settings, and preferences for Neo Cloud.
  • Billing data: payment details, invoices, and transaction records (through our Odoo platform).
  • Usage data: technical logs, IP address, browser type, connection times (for security and performance).
  • Data stored by users in Neo Cloud: files, documents, and other digital content uploaded by users.
    These are considered confidential and are processed solely for the purpose of providing storage and access functionality.


3. Purpose and Legal Basis of Processin

We process your data for the following purposes:

Purpose

Legal Basis

Account creation and management

Performance of a contract

Cloud storage and service provision (Neo Cloud)

Performance of a contract

Billing and online purchases via Odoo

Legal obligation & contract performance

Customer support and communication

Legitimate interest

Service improvement and security monitoring

Legitimate interest

Compliance with legal and regulatory requirements

Legal obligation

Cookie-based analytics and preferences

Consent

We do not use your data for automated decision-making or profiling.


4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Account and billing data: retained while the account is active and up to 10 years thereafter (legal retention).
  • Log data: typically retained for up to 12 months for security purposes.
  • Cloud-stored data: retained until deleted by the user or the account is closed.


5. Data Hosting and Security

All personal and cloud data are stored exclusively within the European Union, primarily in Belgium or other EU countries.

We apply industry-standard security measures, including encryption, regular backups, firewalls, and access controls to protect your data against loss, unauthorized access, and misuse.


6. Data Sharing and Processors

Neo Service may share personal data with trusted partners acting as data processors, such as:

  • Odoo SA – for online purchases and billing management (based in Belgium).
  • Hosting providers within the EU – for infrastructure and data storage.

All third parties are bound by data processing agreements ensuring GDPR compliance.

We do not sell or rent personal data to third parties.


7. International Data Transfers

Neo Service does not transfer any personal data outside the European Economic Area (EEA).

All processing activities take place within the EU.


8. Your Rights Under the GDPR

As a data subject, you have the following rights:

  • Right to access and obtain a copy of your data.
  • Right to rectify inaccurate or incomplete information.
  • Right to request erasure (“right to be forgotten”).
  • Right to restrict or object to processing.
  • Right to data portability.
  • Right to withdraw consent (where processing is based on consent).
  • Right to lodge a complaint with the Belgian Data Protection Authority (Autorité de Protection des Données / Gegevensbeschermingsautoriteit).


To exercise any of these rights, contact us at roger.vb@neoservice.be


9. Cookies and Tracking

Our website uses cookies to ensure proper operation, improve user experience, and gather anonymous analytics.

Types of cookies:

  • Essential cookies – required for website operation and user login.
  • Analytics cookies – to understand how visitors use the site (aggregated and anonymized).
  • Preference cookies – to remember language or display settings.

You can manage or disable cookies in your browser settings at any time.

By continuing to use our website, you consent to the use of cookies as described here.


10. Data Protection and Confidentiality in Neo Cloud

Data stored on Neo Cloud remains the sole property of the user or organization that uploaded it.

Neo Service acts only as a data processor, providing secure storage and access infrastructure.

We do not access, analyze, or share your content, except as required by law or for technical maintenance strictly necessary to ensure service continuity.


11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the “last updated” date above.

We encourage you to review this Policy regularly to stay informed about how we protect your data.


12. Contact

For any questions regarding this Privacy Policy or data protection, please contact:


Neo Service Management SRL

H. Vergelslaan 25

1700 Dilbeek, Belgium

Email: roger.vb@neoservice.be


✅ This Privacy Policy complies with the General Data Protection Regulation (GDPR – EU 2016/679) and is suitable for inclusion on your English-language website.